Warranty Coverage
Your shutters are built to last.
Your warranty backs that up.
Every installation includes manufacturer coverage on parts and motors. Add labor protection and extended coverage so you're never out of pocket on a defect.
✓ 1-Year Parts Coverage (Standard)
✓ 5-Year Motor Coverage
✓ 1-Year Labor Coverage (Standard)
Coverage Options
Three levels of protection
Standard coverage comes with every install. Add labor protection at the time of your install.
Included with every install
Standard Coverage
Included
- Parts & assemblies 1 Year
- Slat/blade finish 1 Year
- Electric motors 3 Years
- Labor coverage 1 Year ✓
- Material costs covered Yes
Most Popular Add-On
Peace of mind, fully covered
Labor Protection
$200 per shutter
- Parts & assemblies 1 Year
- Slat/blade finish 3 Years
- Electric motors 5 Years
- Labor coverage 1 Year ✓
- Material costs covered Yes
- Service call covered Yes — no invoice
Add-ons must be purchased at time of install. Warranty coverage begins on the later of: date of installation or open of commercial location.
What's Covered
Coverage at a glance
Parts and motor coverage on every install. Labor protection available as an add-on.
| Component | Standard | + Labor Protection |
|---|---|---|
| Parts & assemblies Defects in materials or workmanship | 1 Year | 3 Years |
| Slat & blade finish Rail and slat surface finish | 1 Year | 3 Years |
| Electric motors A/C motors, low-voltage EZ drive, electrical accessories | 3 Years | 5 Years |
| Labor on warranty service calls Trip charge and install labor for covered repairs | Not covered | 1 Year ✓ |
| Vandalism or forced entry damage | Not covered | Not covered |
| Cosmetic defects Scratches, minor warping not affecting structural integrity | Not covered | Not covered |
| Coastal maintenance compliance required Within 10 miles of beachfront or sheltered bay | Conditions apply | Conditions apply |
Exclusions
What the warranty doesn't cover
Per manufacturer's limited warranty terms. These exclusions apply to all coverage tiers.
✕
Vandalism, sabotage, or forced-entry damage
✕
Damage from failure to follow manufacturer maintenance guidelines
✕
Service or alterations by anyone other than the original authorized installer
✕
Residential applications — commercial use only
✕
Scaffolding, specialty equipment, or demolition costs
✕
Cosmetic defects: scratches, tarnish, minor warping not affecting structural integrity
✕
Custom color finishes (separate limited coverage — contact us)
✕
Damage from shutter obstructions or improper operation
Warranty claims must be submitted in writing within 30 days of discovering a defect. Full warranty terms available upon request.
Questions
Common warranty questions
When does my warranty start?
Coverage begins on the later of: the date of installation, or the date your commercial location opens. So if your store isn't open yet when we install, you don't lose time on your warranty clock.
What does Labor Protection actually cover?
If a covered defect requires a service call within the first year, labor protection means we come out and fix it at no charge — no trip fee, no labor invoice. Without it, parts are covered but you pay for the service visit. At $200 per shutter, most owners add it.
Can I add warranty coverage after my install?
No. Labor protection must be purchased at the time of your install. Once the job is done, this option is no longer available.
What happens if someone else services my shutter?
If a shutter is altered or serviced by anyone other than the original authorized installer, the warranty is voided. If you need service, call us first.
Does warranty cover a break-in or vandalism?
No — warranty covers manufacturing defects, not physical damage from forced entry or vandalism. For break-in damage, call us for emergency repair. That's a separate service.
My store is near the coast. Does that affect coverage?
Yes. If you're within 10 miles of the beachfront or a sheltered bay, the manufacturer's coastal maintenance requirements apply. This includes cleaning twice annually and operating the shutter twice monthly. Failure to follow these steps can void finish coverage in coastal areas.
Ready to get protected
Talk to Jessie about your coverage options
Every install includes standard coverage. Ask about adding labor protection when you get your quote — it can only be added at install time.